FAQ

FAQ + Shipping Info

WHAT IS SHOP ART SUPPLIES?

Shop Art Supplies is dedicated to provide hard to find gift items and collectibles by partnering with global merchants and factories. This way we hope to provide you with the best prices, and an enjoying global shopping experience.

This means that your order can be shipped from anywhere around the globe, depending on the product you buy. 

• How much is shipping?
  • The shipping can take up to 14 to 60 days.
    Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep email administration down to a manageable level.

• Can I have a tracking number?
  • Not all our vendors for promotional "FREE" items provide tracking numbers as we're shipping from different overseas warehouses. But just in case we have provided one, it is usually become available 5-10 days after shipment.
  • But we do guarantee delivery so there's no need to worry. If you haven't received your item within 40 days please let us know.
• I ordered 2+ items, but only received one... where's my order?
  • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
• Why have I not received any order confirmation details?
  • Most times this is because our customers have accidentally entered their email wrong or mis typed. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

• What is your Refund / Exchange policy / Privacy Policy?
  
  
  
  • We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order (wrong item, defective product, etc.),. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
  • Kindly return it to us in it's original packaging within 14 days of delivery and we'll be happy to issue a refund or replacement.
  • Please Note: Although many of our items ship direct from our USA warehouse, certain "special order" items ship direct from the maker in China, arrive by China Post. Please allow for 3-4 weeks for replacement on special orders.

Please Note: Customer pays return shipping on exchanges.

• Read our privacy policy.
• How do I contact you?
  • If you have any questions that are not on this FAQ page, please contact us and we will come back to you.